
Managing Conflict
January 29, 2018 - 9:00 am - 12:00 pm
Is workplace conflict keeping your organization from achieving its objectives?
Learn how to deal with everyday conflicts that may be inhibiting your success.
Workshop content:
- Realizing the benefits of resolving conflict
- Communication diversity
- Understand the 4 conflict handling styles
- Listening exercises that reveal hearing barriers
- Key strategies to having difficult yet productive conversations
- Formula for a difficult conversation
- Role-play opportunities to ensure learning is retained
Learn to:
- Uncover the source of conflict in the workplace
- Incorporate an integrating social style
- Listen to others without judgement
- Ask questions that dig deep
- Challenge other’s thinking in conversations
- Deal with emotionally-charged situations with composure
- Establish and communicate clear outcomes
Courses and workshops are held at McDonald Green, 215 Holiday Inn Dr, Cambridge
For more information email training@mcdonaldgreen.com or call Toni at 519-654-9388