Is workplace conflict keeping your organization from achieving its objectives?

Learn how to deal with everyday conflicts that may be inhibiting your success.

Workshop content:

• Realizing the benefits of resolving conflict
• Communication diversity
• Understand the 4 conflict handling styles
• Listening exercises that reveal hearing barriers
• Key strategies to having difficult yet productive conversations
• Formula for a difficult conversation
• Role-play opportunities to ensure learning is retained

Learn to:

• Uncover the source of conflict in the workplace
• Incorporate an integrating social style
• Listen to others without judgement
• Ask questions that dig deep
• Challenge other’s thinking in conversations
• Deal with emotionally-charged situations with composure
• Establish and communicate clear outcomes

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Courses and workshops are held at McDonald Green, 215 Holiday Inn Dr, Cambridge
For more information email training@mcdonaldgreen.com or call Toni at 519-654-9388