Managing Conflict

May 29, 2018 - 9:00 am - 12:00 pm

Is workplace conflict keeping your organization from achieving its objectives?

Learn how to deal with everyday conflicts that may be inhibiting your success.

Workshop content:
  • Realizing the benefits of resolving conflict
  • Communication diversity
  • Understand the 4 conflict handling styles
  • Listening exercises that reveal hearing barriers
  • Key strategies to having difficult yet productive conversations
  • Formula for a difficult conversation
  • Role-play opportunities to ensure learning is retained
Learn to:
  • Uncover the source of conflict in the workplace
  • Incorporate an integrating social style
  • Listen to others without judgement
  • Ask questions that dig deep
  • Challenge other’s thinking in conversations
  • Deal with emotionally-charged situations with composure
  • Establish and communicate clear outcomes

Courses and workshops are held at McDonald Green, 215 Holiday Inn Dr, Cambridge
For more information email or call Toni at 519-654-9388

Sign Up For This Workshop

This event is fully booked.