Director of First Impressions

March 20, 2018 - 9:00 am - 12:00 pm

It is critical that your organization be represented properly.

Workshop Content:

  • Rules for walk – in visitors
  • Consider outward appearances
  • Proper telephone techniques
  • Helpful statements to reassure callers
  • Statements to avoid
  • Managing your position
  • 7 key components to dealing with upset people

Learn To:

  • Understand how to prioritize tasks
  • Handle difficult names with decorum
  • Adopt a professional method of maintaining “gatekeeper” status
  • Deal with noise in the reception area
  • Answer the telephone with poise and confidence

Courses and workshops are held at McDonald Green, 215 Holiday Inn Dr, Cambridge
For more information email or call Toni at 519-654-9388

Sign Up For This Workshop

This event is fully booked.