Dealing with Difficult People

September 6, 2017 - 9:00 am - 12:00 pm


Are you finding that you are biting your tongue to avoid an inappropriate reaction?

Find out how to handle the challenging people in your workplace. Be part of the solution.

Workshop Content:

  • Looking internally at your interpersonal strengths
  • Determining your opportunities for development
  • Dealing with the 6 types of difficult people
  • Addressing or accepting – it’s your call
  • 8 simple rules for keeping the dialogue objective
  • Formula for having a difficult conversation

Learn To:

  • Uncover your own positives and opportunities
  • Establish others’ motives for being ‘difficult’
  • Uncover strengths of others
  • Recognize different types of difficult people in the workplace
  • View others objectively
  • Acquire understanding with effective questions
  • Use 6 steps for redirecting highly-charged conversations


Courses and workshops are held at McDonald Green, 215 Holiday Inn Dr, Cambridge
For more information email training@mcdonaldgreen.com or call Toni at 519-654-9388

Sign Up For This Workshop

Bookings are closed for this event.